FAQ

Frequently asked questions

Plain answers about bundles, free gifts, upsells, how discounts combine, and what the app includes.

Bundles

›How do I create my first bundle?

In the app, click Create new discount and pick a bundle template, such as Quantity breaks or Mix and match. Set your offers on the Offers tab, the look on the Design tab and any extras on the Extras tab while the live preview updates, then click Create. The widget shows on your store once the app embed is on in your theme. Create your first bundle

›Where does the bundle widget show?

On the product pages you choose under Show this bundle on: All products, specific Products or Collections, with optional exclusions. By default the widget places itself above the Add to cart button. You can also place the Bundle widget app block yourself, or paste a snippet into a page builder. One bundle shows per product page. Place the bundle widget

›Does the app create bundle products or track bundle inventory?

No. SMART Bundles discounts the products shoppers add to the cart. It doesn't create a new bundle product, and inventory stays with each product. If you need a separate bundle product, Shopify's free Shopify Bundles app creates one. What Shopify Bundles can and can't do

›Can shoppers pick the products in a mix and match bundle?

Yes. Turn on Shoppers pick the products in a Mix and match offer and shoppers fill each slot in the widget, from up to 250 products the bundle targets. Sold-out products are hidden. Mix and match offer

›Can a bundle use a discount code or target customer tags?

No. Bundles are always automatic: no code, no usage limit, and no customer tags or segments. You can limit a bundle to markets and exclude B2B and POS orders. For codes or customer targeting, use a cart discount type such as Volume discount or Buy X get Y. Customer eligibility

Free gifts and Buy X get Y

›Does the free gift add itself to the cart?

With the Free gift type, yes: the gift is added on any page of your store when the cart reaches a tier, and removed when it no longer qualifies. Gifts on a bundle tier are added too, on pages that show the bundle widget. The Buy X get Y type works like Shopify's own Buy X get Y: customers add the Y items to the cart themselves. Why Buy X get Y doesn't add the free item

›How many gift tiers can I set?

Up to 5 tiers per automatic Free gift, by cart value or by items in the cart, each with one gift product. A Free gift on a discount code has one tier. Free gift tiers

›Does the free gift work in POS?

No. Free gift never applies in Shopify POS. POS support

Discounts and combinations

›Do bundle discounts combine with my other discounts?

Bundles combine with product, order and shipping discounts by default. A combination only works when both discounts allow it. Two product discounts don't stack on the same item. How discounts combine on Shopify

›How many automatic discounts can I have active?

Shopify allows 25 active automatic discounts per store, and each active bundle counts as one. The app tells you when you reach the limit. Combine with other discounts

›Does it work with Shopify Markets and other currencies?

Yes. Bundles follow your markets and currencies: prices convert at the market's rate, or you can set your own price per currency, and you can limit a bundle to chosen markets. Markets and currencies

›Does it work with headless stores or third-party checkouts?

No. The discounts run in Shopify's own checkout, and the widget runs in your Shopify theme. Third-party checkouts skip them. Discount not applying

Setup, pricing and support

›How much does SMART Bundles cost?

Nothing. The app is free, with one plan and every feature included. Pricing

›Why is the app called SMART Discounts in my Shopify admin?

SMART Discounts is the app's name inside the Shopify admin; SMART Bundles App & Upsells is its App Store name. It's the same app. In the theme editor its app embed is called Deal widget. Turn on the app embed

›Does it slow down my store?

The widget script loads only while you have a live bundle, and the free gift script only while a free gift is live.

›Which languages does it support?

The admin is available in English and 24 other languages. Every bundle widget text can be translated into each language your shop publishes, and bundle checkout messages follow the shopper's language when you've translated them. Translate the widget

›How do I get help?

Chat with us in the app or email support@etradepartner.io. Support is the same on every store. Get support

Didn't find your answer?

Install the app and contact support by chat, or email support@etradepartner.io.

Install on Shopify