How do I contact SMART Bundles support?
Updated · SMART Bundles App & Upsells (E-TRADE PARTNER)
Chat with us from inside the app, or email support@etradepartner.io. Support is part of the one free plan, for every store.
SMART Bundles App & Upsells is a free Shopify app for bundles, quantity breaks, free gifts and upsells.
Try it freeChat from inside the app
Open SMART Discounts in your Shopify admin. You can start a chat from any of these places:
- Home, at the bottom: Need support or have any questions? > We're here to help ❤️.
- Any bundle or discount editor: the Any questions or issues? card ("Get fast help from our team") in the right-hand column. In the bundle editor it sits under the preview.
- Home's App embed card, while the app embed is off: Need help?.
- After a failed save: the error banner at the top of the editor has a Get support button.
- Chat with expert: in some stores, the editors and the Plan page also show this button at the top. It opens the same chat.
The chat opens with a short opening message, so you can go straight to your question.
If the chat doesn't open
When the chat can't load, the app opens Send us a message instead. Check the Email field (it's filled in when the app knows your address), write at least 30 characters in Message and click Send message. You can send one message this way per hour.
Write to support@etradepartner.io from any address. Include your store's .myshopify.com address so we can find your store.
What to include
- Your store's .myshopify.com address.
- The name of the bundle or discount, as it shows on Home.
- A link to a product page where you see the problem.
- What you expected and what happened instead, with a screenshot of the storefront or the cart.
- For a discount at checkout: the products and quantities in the cart, and any discount code you used.
Save first
Unsaved changes in an editor stay in your browser, so we can't see them. Save, or send screenshots of the editor. If we changed a bundle for you while you had its editor open, the app refuses your next save there and asks you to reload, so reload the page before you edit again.
Quick answers
Many questions are answered in the help center:
- Bundle not showing on a product page: Bundle widget not showing.
- Discount missing in the cart or at checkout: Discount not applying.
- Gift not added to the cart: Free gift not added to the cart.
- Two discounts at once: Combine with other discounts.
- Numbers on Home: How statistics are counted.
- More answers: FAQ.
Bundles with support included
SMART Bundles App & Upsells is free on the Shopify App Store, and help by chat or email comes with it.
Install free on ShopifyFrequently asked questions
›Is support included in the free plan?
Yes. The app has one free plan, and support by chat or email is part of it.
›Can you set up a bundle for me?
Tell us in the chat or by email which offer you want and on which products, and we'll help you set it up.