---
title: "Troubleshooting help"
description: "When the widget doesn't show, a discount doesn't apply, or discounts don't combine."
url: "https://smart-bundles.io/help/troubleshooting"
product: "SMART Bundles App & Upsells"
---


# Troubleshooting help

When the widget doesn't show, a discount doesn't apply, or discounts don't combine.

## Troubleshooting

When the widget doesn't show, a discount doesn't apply, or discounts don't combine.

- [Why isn't the bundle widget showing on my product page?](https://smart-bundles.io/help/troubleshooting/widget-not-showing.md): Bundle widget missing on a Shopify product page? Check the Deal widget app embed, the bundle's status, products, markets, B2B and placement, in order.
- [Why isn't my bundle discount applying in the cart or at checkout?](https://smart-bundles.io/help/troubleshooting/discount-not-applying.md): Bundle or discount missing at checkout? Check the cart against the offer, eligibility, the widget-only rule, combinations and subscriptions, step by step.
- [How do bundles combine with other discounts and discount codes?](https://smart-bundles.io/help/troubleshooting/combine-with-other-discounts.md): How SMART Bundles discounts combine with codes, sales and other apps: Combines with settings, Shopify's one product discount per item rule, and fixes.
- [Do SMART Bundles discounts work in Shopify POS?](https://smart-bundles.io/help/troubleshooting/pos-support.md): Which SMART Bundles discounts apply in Shopify POS: bundles with Exclude POS off, never Free gift, the cart discount types, and Shopify's POS Pro rule.
- [How are the statistics on the app's Home page counted?](https://smart-bundles.io/help/troubleshooting/how-statistics-are-counted.md): What Total revenue, Added revenue, Orders and Average order value on Home count: paid bundle orders, store currency, before refunds, no test orders.