---
title: "How do I contact SMART Bundles support?"
description: "Get help with SMART Bundles by chat inside the app or by email at support@etradepartner.io. Where to find the chat and what to include so we can help fast."
url: "https://smart-bundles.io/help/getting-started/get-support"
updated: "2026-11-02"
product: "SMART Bundles App & Upsells"
section: "Help center / Getting started"
---


# How do I contact SMART Bundles support?

Chat with us from inside the app, or email **support@etradepartner.io**. Support is part of the one free plan, for every store.

## Chat from inside the app

Open **SMART Discounts** in your Shopify admin. You can start a chat from any of these places:

- **Home**, at the bottom: **Need support or have any questions?** > **We're here to help ❤️**.
- **Any bundle or discount editor**: the **Any questions or issues?** card ("Get fast help from our team") in the right-hand column. In the bundle editor it sits under the preview.
- **Home's App embed card**, while the app embed is off: **Need help?**.
- **After a failed save**: the error banner at the top of the editor has a **Get support** button.
- **Chat with expert**: in some stores, the editors and the Plan page also show this button at the top. It opens the same chat.

The chat opens with a short opening message, so you can go straight to your question.

### If the chat doesn't open

When the chat can't load, the app opens **Send us a message** instead. Check the **Email** field (it's filled in when the app knows your address), write at least 30 characters in **Message** and click **Send message**. You can send one message this way per hour.

## Email

Write to **support@etradepartner.io** from any address. Include your store's .myshopify.com address so we can find your store.

## What to include

- Your store's **.myshopify.com** address.
- The name of the bundle or discount, as it shows on Home.
- A link to a product page where you see the problem.
- What you expected and what happened instead, with a screenshot of the storefront or the cart.
- For a discount at checkout: the products and quantities in the cart, and any discount code you used.

> **Save first** Unsaved changes in an editor stay in your browser, so we can't see them. Save, or send screenshots of the editor. If we changed a bundle for you while you had its editor open, the app refuses your next save there and asks you to reload, so reload the page before you edit again.

## Quick answers

Many questions are answered in the help center:

- Bundle not showing on a product page: [Bundle widget not showing](https://smart-bundles.io/help/troubleshooting/widget-not-showing).
- Discount missing in the cart or at checkout: [Discount not applying](https://smart-bundles.io/help/troubleshooting/discount-not-applying).
- Gift not added to the cart: [Free gift not added to the cart](https://smart-bundles.io/help/free-gifts/free-gift-not-added-to-cart).
- Two discounts at once: [Combine with other discounts](https://smart-bundles.io/help/troubleshooting/combine-with-other-discounts).
- Numbers on Home: [How statistics are counted](https://smart-bundles.io/help/troubleshooting/how-statistics-are-counted).
- More answers: [FAQ](https://smart-bundles.io/faq).

**Bundles with support included** SMART Bundles App & Upsells is free on the Shopify App Store, and help by chat or email comes with it. [Install SMART Bundles App & Upsells on the Shopify App Store](https://apps.shopify.com/smart-automatic-discounts).

## Frequently asked questions

### Is support included in the free plan?

Yes. The app has one free plan, and support by chat or email is part of it.

### Can you set up a bundle for me?

Tell us in the chat or by email which offer you want and on which products, and we'll help you set it up.