---
title: "SMART Bundles help center"
description: "Step-by-step help for every part of the app."
url: "https://smart-bundles.io/help"
product: "SMART Bundles App & Upsells"
---


# SMART Bundles help center

Step-by-step help for every part of the app.

## Getting started

Turn on the app embed, place the widget, create your first bundle, and the basics: plan, languages, markets and support.

- [How do I turn on the app embed in my theme?](https://smart-bundles.io/help/getting-started/turn-on-the-app-embed.md): Turn on the Deal widget app embed in your Shopify theme so bundles show on product pages and free gifts reach the cart. One click from the app, then Save.
- [Where does the bundle widget show, and how do I move it?](https://smart-bundles.io/help/getting-started/place-the-bundle-widget.md): The bundle widget inserts itself above Add to cart. Move it with the Bundle widget app block, an HTML snippet for page builders or a custom CSS position.
- [How do I create my first bundle?](https://smart-bundles.io/help/getting-started/create-your-first-bundle.md): Create a bundle in SMART Bundles: pick one of nine templates, choose the products it shows on, set the offers and save. It goes live as soon as you save.
- [How do I translate the bundle widget into other languages?](https://smart-bundles.io/help/getting-started/translate-the-widget.md): Translate bundle widget texts into every published store language from the bundle editor's language menu. Shoppers and checkout see their own language.
- [How do bundles work with Shopify Markets and other currencies?](https://smart-bundles.io/help/getting-started/markets-and-currencies.md): Limit a bundle to some Shopify markets, show prices in the shopper's currency and set exact bundle prices per currency. How each discount type handles it.
- [How much does SMART Bundles cost?](https://smart-bundles.io/help/getting-started/plan-and-pricing.md): SMART Bundles App & Upsells is free: one plan, every feature, no trial and no app charges. What the Plan page shows and which Shopify limits still apply.
- [What happens to my bundles and data if I uninstall the app?](https://smart-bundles.io/help/getting-started/uninstall-and-data.md): What happens when you uninstall SMART Bundles: the theme embed and blocks, your store data and statistics, billing, and what to do before you go.
- [How do I contact SMART Bundles support?](https://smart-bundles.io/help/getting-started/get-support.md): Get help with SMART Bundles by chat inside the app or by email at support@etradepartner.io. Where to find the chat and what to include so we can help fast.

## Bundles

Offer types, mix and match, extras like gifts, add-ons and countdowns, variant pickers, and the widget's design.

- [How do I set up quantity break tiers?](https://smart-bundles.io/help/bundles/quantity-break-tiers.md): Create Buy 1, Buy 2, Buy 3 quantity breaks with SMART Bundles and see how checkout prices each tier: per product, full packs, fixed totals and rounding.
- [How do I set up a Buy X, get Y offer in a bundle?](https://smart-bundles.io/help/bundles/buy-x-get-y-bundle-offer.md): Set up Buy 1 get 1 free and bigger sets on the product page with SMART Bundles: sets, repeats, which units are free, and how it differs from cart BOGO.
- [How do I set up a Complete the bundle offer?](https://smart-bundles.io/help/bundles/complete-the-bundle-offer.md): Sell the viewed product with up to 5 picked products at one bundle price. Set up a Complete the bundle offer and see how checkout prices complete sets.
- [How do I set up a Mix and match offer?](https://smart-bundles.io/help/bundles/mix-and-match-offer.md): Let shoppers pick any 2, 3 or 4 products in the bundle widget. Set up Mix and match, the product picker, empty slots and card price in SMART Bundles.
- [How do I offer an alternative product in a bundle?](https://smart-bundles.io/help/bundles/alternative-product-offer.md): Show a "buy this instead" card in the bundle widget: an upgrade or a different product at its own discount. Set up the Alternative product offer.
- [How do I set up progressive gifts in a bundle?](https://smart-bundles.io/help/bundles/progressive-gifts.md): Build a gift ladder in the bundle widget: free products or free shipping that unlock by offer or spend, with progress, labels and a gift variant choice.
- [How do I add upsell add-ons to a bundle?](https://smart-bundles.io/help/bundles/upsell-add-ons.md): Show checkbox add-ons under the bundle offers, or on one offer card, with their own discount. Set up upsell add-ons and see when the discount applies.
- [How do subscriptions work in a bundle?](https://smart-bundles.io/help/bundles/subscriptions-in-a-bundle.md): Add Subscribe and save to the bundle widget using your subscription app's selling plans. Which offers support it and why the discount is first order only.
- [How do I add a countdown timer to a bundle?](https://smart-bundles.io/help/bundles/countdown-timer.md): Show a countdown in the bundle widget: a fixed duration per visitor, a daily midnight timer or a real end date. Layout, position and what happens at zero.
- [How do I set up variant pickers in the bundle widget?](https://smart-bundles.io/help/bundles/variant-pickers.md): Set up per-unit variant pickers, swatches and buttons, sold-out looks and pre-selected variants in the bundle widget, and fix theme variant sync issues.
- [How do I change the bundle widget's design and add custom CSS?](https://smart-bundles.io/help/bundles/widget-design-and-custom-css.md): Style the bundle widget on the Design tab: layout, color presets, element styles and custom CSS per bundle or for the whole store. What CSS is allowed.
- [How do I choose which products a bundle shows on?](https://smart-bundles.io/help/bundles/target-products-and-exclusions.md): Choose where a bundle shows: all products, products or collections, and exclude products, collections or tags. Overlaps, variants and new products.

## Free gifts

Gifts that add themselves to the cart: tiers, triggers, codes, and what shoppers see.

- [How do I set up a free gift that adds itself to the cart?](https://smart-bundles.io/help/free-gifts/set-up-a-free-gift.md): Create a Free gift in SMART Bundles: trigger, gift tiers, gift price and eligibility. The gift adds itself to the cart on every page of your store.
- [How do Free gift tiers work, and can gifts stack?](https://smart-bundles.io/help/free-gifts/free-gift-tiers.md): Up to 5 Free gift tiers by cart value or items in cart. What counts toward a tier, and how Higher tier replaces lower decides one gift or several.
- [How do I give a free gift only with a discount code?](https://smart-bundles.io/help/free-gifts/free-gift-with-a-discount-code.md): Give a free gift only with a code: set the Free gift to Code, share a /discount/ link or cart code field, and why a code typed at checkout won't add it.
- [Why isn't my free gift added to the cart?](https://smart-bundles.io/help/free-gifts/free-gift-not-added-to-cart.md): Why a Free gift isn't added or is charged at checkout: app embed, gift product, tier, eligibility, codes, Buy it now, POS. Checks in order.

## Cart discounts

Volume, Order goal, Buy X get Y, Shipping and Advanced discounts: automatic or code, eligibility and schedules.

- [How do I set up a Volume discount?](https://smart-bundles.io/help/cart-discounts/volume-discounts.md): Tiered cart discounts by quantity or spend: products, Group by, up to 10 tiers, and how the Volume discount picks one tier for every qualifying unit.
- [How do I set up an Order goal discount (spend $X, get Y off)?](https://smart-bundles.io/help/cart-discounts/order-goal-discounts.md): Spend $X, get a percentage or amount off the order. Order goal tiers, products excluded from the goal, and how the subtotal is counted.
- [How does the Buy X get Y discount type work?](https://smart-bundles.io/help/cart-discounts/buy-x-get-y-discounts.md): The Buy X get Y type frees items already in the cart and never adds them. Tiers, Free quantity, BOGO on one product, and when to use Free gift.
- [How do I set up a Shipping discount or free shipping?](https://smart-bundles.io/help/cart-discounts/shipping-discounts.md): Free or reduced shipping: purchase requirements, rate names and types, caps, country rules, and why a combination checkbox isn't free shipping.
- [How do I build an Advanced discount with product groups and conditions?](https://smart-bundles.io/help/cart-discounts/advanced-discounts.md): Build one discount with product, order and shipping parts: product groups, conditions that must all be true, first-X limits and Shopify's data limit.
- [Automatic or code: how do methods, usage limits and schedules work?](https://smart-bundles.io/help/cart-discounts/automatic-or-code-and-schedules.md): Choose automatic or code, set usage limits and one use per customer, schedule start and end dates, duplicate a discount and fix duplicate name errors.
- [How do I limit a discount to certain customers, countries or markets?](https://smart-bundles.io/help/cart-discounts/customer-eligibility.md): Who can get each discount type: customer segments, tags, countries, markets, first-order rules, and B2B or POS exclusion. Bundles can't target tags.

## Troubleshooting

When the widget doesn't show, a discount doesn't apply, or discounts don't combine.

- [Why isn't the bundle widget showing on my product page?](https://smart-bundles.io/help/troubleshooting/widget-not-showing.md): Bundle widget missing on a Shopify product page? Check the Deal widget app embed, the bundle's status, products, markets, B2B and placement, in order.
- [Why isn't my bundle discount applying in the cart or at checkout?](https://smart-bundles.io/help/troubleshooting/discount-not-applying.md): Bundle or discount missing at checkout? Check the cart against the offer, eligibility, the widget-only rule, combinations and subscriptions, step by step.
- [How do bundles combine with other discounts and discount codes?](https://smart-bundles.io/help/troubleshooting/combine-with-other-discounts.md): How SMART Bundles discounts combine with codes, sales and other apps: Combines with settings, Shopify's one product discount per item rule, and fixes.
- [Do SMART Bundles discounts work in Shopify POS?](https://smart-bundles.io/help/troubleshooting/pos-support.md): Which SMART Bundles discounts apply in Shopify POS: bundles with Exclude POS off, never Free gift, the cart discount types, and Shopify's POS Pro rule.
- [How are the statistics on the app's Home page counted?](https://smart-bundles.io/help/troubleshooting/how-statistics-are-counted.md): What Total revenue, Added revenue, Orders and Average order value on Home count: paid bundle orders, store currency, before refunds, no test orders.